Refund policy

At Auto Armor Mats, we want you to be completely satisfied with your purchase of our car floor mats. If you experience an issue, please review our policy below to see if your situation qualifies for a return or exchange.

1. Eligibility for Returns

You may return your car floor mats within 30 days of delivery if:

  • Manufacturing Defect: The product has a flaw due to a manufacturing error.
  • Shipping Damage: The product was damaged during transit.
  • Improper Fitting: The car floor mats do not fit as described or intended.

Please note:

  • Returned items must be in their original condition.
  • Items that have been further damaged or altered (beyond the noted issues) are not eligible for return.

2. Return Process

To initiate a return:

  • Contact Us: Reach out to our customer service team with your order number and details about the issue at autoarmormats@gmail.com
  • Return Authorization: We will provide you with instructions and, if needed, a Return Merchandise Authorization (RMA) number.
  • Packaging: Ensure the item is securely packaged for return.

3. Return Shipping Costs

Return shipping charges will be determined based on the reason for return:

  • Manufacturing Defect or Shipping Damage or Fitting Problems: We will cover the return shipping cost.
  • Change of mind: The customer is responsible for return shipping costs.

4. Refund and Exchange Options

You have the following options upon a valid return:

  • Exchange: We can ship you a replacement car floor mat.
  • Store Credits: Receive store credit for future purchases.
  • Refund: A refund will be processed back to the original method of payment once the return is received and inspected.

5. Processing Time

Once we receive your returned item, please allow up to 3 business days for us to process your return and issue a refund or exchange. You will receive a confirmation email once the process is complete.

6. Additional Information

  • This policy applies only to products purchased directly from Auto Armor Mats online or offline store.
  • We reserve the right to modify this policy at any time. Any changes will be updated on our website.

If you have any questions or require further assistance, please contact our customer support team at autoarmormats@gmail.com.