Frequently Asked Questions

Start with our Vehicle Fitment Directory and select your make, model and model year. Review the product listing for configuration-specific fitment details before ordering.

Our listed floor mats are designed for specific vehicle applications. They are not intended to be treated as one-size-fits-all mats. Select the exact vehicle application shown on the product page.

Check your vehicle registration or owner's documentation, then compare the details with the product listing. If a drivetrain, cab, seating or trim limitation is stated, follow that fitment information.

Submit your vehicle details through our Vehicle Request Form. Include the year, make, model and relevant configuration.

See our Shipping Policy for order processing, delivery and tracking information.

Local pickup information is provided on our Brampton Pickup & Installation page. Follow the order-specific pickup instructions before travelling to collect an order.

Review our Return & Refund Policy and contact us before sending any item back. Return eligibility depends on the condition of the product and the applicable order terms.

Follow our Installation Guide. Remove existing mats, use the vehicle's intended retention points where supplied, and confirm the mats do not interfere with pedal operation.

Remove the mats from the vehicle, clear loose dirt and debris, and clean according to the care instructions supplied with the product. Allow them to dry before reinstalling.

Water-resistant or waterproof surfaces and raised edges on applicable products are designed to help contain snow, slush, moisture, dirt and road debris. Regular cleaning is still necessary.

Warranty coverage and duration are the terms stated on the applicable product listing, invoice or written order confirmation. Review our Warranty Policy for the claim process.

Use our Warranty Claim page and provide your order details, product information and clear photographs of the issue.